Terms of Service

Orvanp™ is owned and operated by Shenzhen Yuechen Technology Co., Ltd.

Legal Company Name: Shenzhen Yuechen Technology Co., Ltd.
Business Address: Room 698, North Block, CEC Lighting R&D Center, No. 010 Keji South 12th Road, High-tech Zone Community, Yuehai Subdistrict, Nanshan District, Shenzhen
Legal Representative: Huang Huixin
Customer Support Email: service@orvanp.com

Terms of Service

These Terms of Service establish the conditions for accessing and using the Orvanp™ website.

By visiting this website, users agree to follow these terms and respect the guidelines described below.

Orvanp™ is committed to maintaining a clear, reliable, and professional online environment where customers can access information and communicate with our service team.

Website Operation

Orvanp™ is a brand operated by Shenzhen Yuechen Technology Co., Ltd.

The company is responsible for website operation, customer communication, and maintaining the service information provided through this platform.

Orvanp™ maintains consistent business information across its website to help customers understand the organization responsible for operating this website.

Acceptable Use

Users may access Orvanp™ for personal and legitimate purposes.

Users must not:

• Attempt unauthorized access to website systems.

• Disrupt website operation or website functionality.

• Misuse website content or available information.

• Engage in activities that may negatively affect other users.

• Use the website in a way that violates applicable requirements.

Orvanp™ reserves the right to protect website security and maintain a reliable user experience.

Website Information

Orvanp™ makes reasonable efforts to provide accurate and understandable website information.

The website may include:

• Brand information.

• Product descriptions.

• Service details.

• Customer support information.

Information may be updated from time to time to improve accuracy, reflect service changes, or enhance customer experience.

Product Information

Orvanp™ provides product-related information to help customers better understand available products.

Customers acknowledge that:

• Product images may vary slightly due to display settings.

• Product descriptions are provided for general reference.

• Website information may be adjusted when improvements are required.

Orvanp™ continuously works to maintain clear and useful product information.

Customer Communication

Orvanp™ values professional communication with customers.

Customers may contact our support team regarding:

• Product questions.

• Website inquiries.

• Shipping concerns.

• Return requests.

• General service matters.

Customer Support Email:

service@orvanp.com

Customer Service Phone:

+86 17683965726

Customer Service Hours:

Monday to Friday, 8:00 AM – 10:00 PM

Our customer support team aims to review and process customer inquiries within:

3 business days.

Shipping Information

Shipping services provided through Orvanp™ follow the conditions described in our Shipping Policy.

General delivery information:

Estimated Delivery Time:

3–7 business days after shipment.

Customers should review the Shipping Policy for additional information regarding delivery procedures and shipping assistance.

Return and Refund Information

Return and refund requests are handled according to the Orvanp™ Return Policy.

General service information:

Return Period:

30 calendar days after delivery.

Refund Processing Time:

7–10 business days after approval.

Customers should review the Return Policy for complete details regarding return conditions and procedures.

Privacy Protection

Orvanp™ respects customer privacy and manages information according to our Privacy Policy.

We maintain responsible information practices designed to support website operation, customer communication, and service improvement.

Updates to Terms of Service

Orvanp™ may update these Terms of Service when necessary due to:

• Website improvements.

• Service adjustments.

• Operational changes.

• Applicable requirements.

Updated versions will be published on this page.

Contact Information

Brand Name: Orvanp™

Legal Company Name: Shenzhen Yuechen Technology Co., Ltd.

Business Address: Room 698, North Block, CEC Lighting R&D Center, No. 010 Keji South 12th Road, High-tech Zone Community, Yuehai Subdistrict, Nanshan District, Shenzhen

Legal Representative: Huang Huixin

Customer Support Email: service@orvanp.com

Customer Service Phone: +86 17683965726

Customer Service Hours: Monday to Friday, 8:00 AM – 10:00 PM