Shipping Policy
Orvanp™
Your trusted destination for thoughtfully designed coffee accessories created for modern brewing experiences.
Orvanp™ is owned and operated by Shenzhen Yuechen Technology Co., Ltd.
Legal Company Name: Shenzhen Yuechen Technology Co., Ltd.
Business Address: Room 698, North Block, CEC Lighting R&D Center, No. 010 Keji South 12th Road, High-tech Zone Community, Yuehai Subdistrict, Nanshan District, Shenzhen
Legal Representative: Huang Huixin
Customer Support Email: service@orvanp.com
Shipping Policy
Effective Date: October 2026
Orvanp™ is committed to providing customers with clear and understandable shipping information.
This Shipping Policy explains our general delivery process, estimated transportation timeframe, tracking assistance, and customer support procedures related to delivery.
We aim to provide customers with transparent delivery expectations and reliable communication throughout the shipping process.
Shipping Overview
Orvanp™ manages shipments through organized delivery procedures designed to provide customers with a smooth service experience.
Delivery time may vary depending on destination, transportation conditions, and circumstances outside normal operational control.
Customers should review the estimated delivery information below for general expectations.
Estimated Delivery Time
The estimated delivery timeframe is:
3–7 business days after shipment.
The delivery period may be affected by:
• Delivery destination.
• Transportation conditions.
• Local delivery procedures.
• Unexpected external circumstances.
The estimated timeframe represents a general delivery expectation and does not guarantee an exact arrival date.
Shipping Information Updates
When shipment information becomes available, customers may receive relevant delivery updates through available communication channels.
Customers who need assistance regarding shipping information may contact:
Customer Support Email:
Our support team reviews shipping inquiries and aims to provide assistance within:
3 business days.
Tracking Assistance
If tracking information is available, customers may use the provided details to follow shipment progress.
If tracking information does not update for an extended period or a delivery concern occurs, customers should contact Orvanp™ with relevant information.
Our team will review the situation and provide appropriate assistance.
Delivery Delays
Although Orvanp™ works to support reliable delivery services, delays may occasionally occur due to circumstances outside reasonable control.
Possible causes may include:
• Transportation interruptions.
• Weather conditions.
• Regional delivery delays.
• Unexpected logistics situations.
When a delivery issue occurs, customers are encouraged to contact our support team for assistance.
Incorrect Delivery Information
Customers should ensure that provided delivery information is accurate.
If incorrect or incomplete information affects delivery progress, customers should contact Orvanp™ as soon as possible.
Our team will review available information and provide guidance based on the situation.
Missing or Delayed Packages
If a package appears delayed, missing, or shows unusual tracking activity, customers should contact:
Please provide relevant information to help our team review the situation efficiently.
Customer Support Information
Brand Name: Orvanp™
Legal Company Name: Shenzhen Yuechen Technology Co., Ltd.
Business Address: Room 698, North Block, CEC Lighting R&D Center, No. 010 Keji South 12th Road, High-tech Zone Community, Yuehai Subdistrict, Nanshan District, Shenzhen
Legal Representative: Huang Huixin
Customer Support Email: service@orvanp.com
Customer Service Phone: +86 17683965726
Customer Service Hours: Monday to Friday, 8:00 AM – 10:00 PM
Need Assistance?
If you have any questions regarding this page,
please contact Orvanp™ customer service.
Email:
service@orvanp.com
Phone:
+86 17683965726
Hours:
8:00 AM–10:00 PM