Return Policy

Orvanp™ is owned and operated by Shenzhen Yuechen Technology Co., Ltd.

Legal Company Name: Shenzhen Yuechen Technology Co., Ltd.
Business Address: Room 698, North Block, CEC Lighting R&D Center, No. 010 Keji South 12th Road, High-tech Zone Community, Yuehai Subdistrict, Nanshan District, Shenzhen
Legal Representative: Huang Huixin
Customer Support Email: service@orvanp.com

Return Policy

Effective Date: October 2026

Orvanp™ is committed to providing customers with a clear, reasonable, and transparent return experience.

This Return Policy explains the conditions, procedures, and service standards for customers who need assistance with return requests.

We aim to maintain a balanced return process that supports customers while ensuring consistent handling of returned products.

Return Period

Customers may request a return within:

30 calendar days after delivery.

Return requests submitted after this period may not be eligible unless otherwise approved by Orvanp™ or required by applicable regulations.

Customers are encouraged to contact our support team as soon as possible when they identify a concern with a product.

Return Conditions

To qualify for a return, products should generally meet the following conditions:

• The return request is submitted within the applicable return period.

• The product remains in suitable condition for evaluation.

• The product has not been intentionally damaged, modified, or improperly used.

• Original packaging, accessories, or included materials should be retained when applicable.

Orvanp™ reviews each return request individually to provide a reasonable and appropriate solution.

How to Request a Return

Customers who wish to request a return should contact:

Customer Support Email:

service@orvanp.com

Please include:

• Customer name.

• Contact information.

• Product details.

• Reason for the return request.

• Supporting information or images when necessary.

Our customer support team reviews return requests and aims to provide assistance within:

3 business days.

Return Approval Process

Customers should contact Orvanp™ before sending any product back.

After reviewing the request, our support team will provide applicable return instructions.

This process helps ensure that return requests are handled correctly and efficiently.

Return Shipping Responsibility

For preference-based returns, customers may be responsible for applicable return shipping costs.

Preference-based returns may include situations such as:

• Changing personal preference.

• Selecting an unsuitable item.

• No longer requiring the product.

If a product arrives damaged, defective, incorrect, or materially different from the described information, Orvanp™ will review the situation and provide an appropriate resolution.

Possible solutions may include:

• Replacement assistance.

• Return arrangement.

• Refund solution.

Damaged or Incorrect Products

If customers receive a product that is damaged, defective, incorrect, or significantly different from the product description, please contact Orvanp™ promptly.

Customers should provide:

• Product information.

• Description of the issue.

• Supporting images or relevant details when available.

Our team will review the request and provide suitable assistance.

Refund Processing

Once a return has been approved and the applicable return process has been completed, refunds are generally processed within:

7–10 business days.

The actual processing period may vary depending on the completion of the return review and related procedures.

Customer Support Information

Brand Name: Orvanp™

Legal Company Name: Shenzhen Yuechen Technology Co., Ltd.

Business Address: Room 698, North Block, CEC Lighting R&D Center, No. 010 Keji South 12th Road, High-tech Zone Community, Yuehai Subdistrict, Nanshan District, Shenzhen

Legal Representative: Huang Huixin

Customer Support Email: service@orvanp.com

Customer Service Phone: +86 17683965726

Customer Service Hours: Monday to Friday, 8:00 AM – 10:00 PM