FAQ
Orvanp™
Your trusted destination for thoughtfully designed coffee accessories created for modern brewing experiences.
Orvanp™ is owned and operated by Shenzhen Yuechen Technology Co., Ltd.
Legal Company Name: Shenzhen Yuechen Technology Co., Ltd.
Business Address: Room 698, North Block, CEC Lighting R&D Center, No. 010 Keji South 12th Road, High-tech Zone Community, Yuehai Subdistrict, Nanshan District, Shenzhen
Legal Representative: Huang Huixin
Customer Support Email: service@orvanp.com
FAQ
This FAQ page provides answers to common questions about Orvanp™, our website services, customer support process, shipping information, and return procedures.
Orvanp™ aims to provide customers with clear information and convenient assistance through transparent communication and reliable service standards.
What is Orvanp™?
Orvanp™ is a brand operated by Shenzhen Yuechen Technology Co., Ltd.
We focus on creating a professional online experience by providing customers with organized product information, accessible support channels, and clear service guidance.
Our purpose is to make online interactions with our brand simple, understandable, and dependable.
Who operates the Orvanp™ website?
The Orvanp™ website is operated by:
Shenzhen Yuechen Technology Co., Ltd.
Orvanp™ is the brand name used by Shenzhen Yuechen Technology Co., Ltd. for its online business operations.
The company is responsible for website management, customer communication, and maintaining the service information provided through this platform.
How can I contact Orvanp™ customer support?
Customers can contact our support team through:
Customer Support Email:
Customer Service Phone:
+86 17683965726
Customer Service Hours:
Monday to Friday, 8:00 AM – 10:00 PM
Customer Support Response Time:
Within 3 business days
How long does delivery usually take?
The estimated delivery time for Orvanp™ shipments is:
3–7 business days after shipment.
Delivery times may vary depending on destination, transportation conditions, and other external factors.
Customers who have questions regarding delivery information may contact our support team for assistance.
How can I request a return?
Customers may request a return within:
30 calendar days after delivery.
To request a return, customers should contact:
Please provide relevant information about the product and the reason for the request.
Our support team will review the request and provide further guidance.
How long does refund processing take?
Approved refunds are generally processed within:
7–10 business days.
The actual processing period may vary depending on the completion of the return process and related procedures.
What should I do if I receive a damaged or incorrect item?
If a product arrives damaged, defective, incorrect, or significantly different from the product information provided, customers should contact Orvanp™ customer support.
Please provide:
• Product information.
• Description of the issue.
• Supporting details or images when necessary.
Our team will review the situation and provide an appropriate solution.
How can I receive shipping assistance?
Customers with shipping-related questions may contact:
Customer Support Email:
Please include relevant information so our team can review the request efficiently.
Does Orvanp™ protect customer information?
Yes.
Orvanp™ respects customer privacy and handles information according to our Privacy Policy.
We maintain responsible information practices designed to support website operation, service communication, and customer assistance.
Where can I find Orvanp™ policies?
Customers can access important website policies through the following pages:
Privacy Policy.
Shipping Policy.
Return Policy.
Terms of Service.
Terms of Use.
These policies provide additional information about our website services and customer support standards.
Company Information
Brand Name: Orvanp™
Legal Company Name: Shenzhen Yuechen Technology Co., Ltd.
Business Address: Room 698, North Block, CEC Lighting R&D Center, No. 010 Keji South 12th Road, High-tech Zone Community, Yuehai Subdistrict, Nanshan District, Shenzhen
Legal Representative: Huang Huixin
Customer Support Email: service@orvanp.com
Need Assistance?
If you have any questions regarding this page,
please contact Orvanp™ customer service.
Email:
service@orvanp.com
Phone:
+86 17683965726
Hours:
8:00 AM–10:00 PM